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By Vinod Kumar · Staff Engineer at ServiceNow, building production AI systems

AI engineering is a craft. These are the notes from the build floor.

Deep technical writing on agents, context engineering, RAG, and inference — written by someone who ships these systems, not just writes about them. No hype. No tutorials. Just honest architecture decisions from production.

13 in-depth notes · 8 topics · 3 guided series

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AI Agents

AI Agents Are Becoming Software Systems

Why building reliable agents requires systems engineering, not just prompting.

12 min read · September 12, 2026

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Explore the AI engineering stack

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AI Engineering

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Guided series

A practical path into AI Engineering.

New to the field? Read in order. Each step links to the best place to begin — then branch into the stack above.

  1. Step 01 · AI Engineering

    AI Engineering Foundations

    How modern AI systems fit together — and which of your engineering instincts still apply.

    Start withWhat Software Engineers Need to Know About AI Engineering8 min
  2. Step 02 · Context Engineering

    LLMs & Context Engineering

    How models consume information — and how to assemble the right context for every inference.

    Start withContext Engineering: The Missing Layer in AI Applications10 min
  3. Step 03 · RAG

    RAG & Knowledge

    Retrieval, chunking, ranking, embeddings — and the structured knowledge underneath.

    Start withRAG Is a Retrieval Problem Before It Is an LLM Problem9 min
  4. Step 04 · AI Agents

    AI Agents

    Tools, memory, planning, and evaluation — agents as software systems, not prompts.

    Start withAI Agents Are Becoming Software Systems12 min
  5. Step 05 · Production AI

    Production AI

    Inference, observability, cost control, and infrastructure — operating what you built.

    Start withFrom Prototype to Production: AI System Design12 min

About the author

Vinod Kumar

Vinod Kumar

Staff Software Engineer · ServiceNow · Delhi, India

I've spent 12+ years building distributed systems at scale — APIs, platform infrastructure, the kind of work where uptime isn't optional. Now I spend most of my time making agents, LLMs, and retrieval systems actually work inside production, not just in demos.

NeuralSys is where I write it all down — the kind of clear, honest engineering writing I wished existed when I started.

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